I have a strong foundational understanding of networking concepts such as TCP/IP, DNS, DHCP, and VLANs. My hands-on experience with basic router and switch configurations allows me to contribute to maintaining and improving network connectivity in diverse environments.

I am proficient in supporting Windows and Linux operating systems, including installing software, managing user accounts, and troubleshooting system performance issues. My goal is to ensure smooth operations and provide reliable system support to end-users and teams.

As an entry-level IT professional, I am committed to learning and applying cybersecurity best practices, such as securing user accounts, managing permissions, and understanding firewalls and antivirus tools. I aim to help organizations maintain secure and compliant IT systems.

I have experience in resolving hardware and software issues, providing clear and patient support to users. My ability to diagnose problems, document solutions, and escalate complex cases ensures efficient resolution and minimal disruption to daily operations.